Return & Refund Policy
Refund policy
🔁 Return & Refund Policy
We want you to love your Loximinus™ Neck Stretcher — and feel real results. If you’re not fully satisfied, we’re here to help.
✅ Returns
You can request a return within 30 days of receiving your order. To be eligible:
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The item must be in original condition
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Include all original packaging and accessories
To start a return, please contact us at loximinus@gmail.com with your order number and reason for return. We’ll provide step-by-step instructions.
💰 Refunds
Once we receive and inspect your return, we’ll notify you of the refund status.
If approved, your refund will be processed to your original payment method within 5–10 business days.
❌ Non-Returnable Items
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Returns requested after 30 days
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Products with visible wear or damage not due to shipping
📦 Shipping Costs
Return shipping costs are the customer’s responsibility unless the product arrived damaged or defective.